At Home Treats we believe our customers should receive a fair price for quality products, we stock large quantities to ensure we get the best possible price for product so we can pass the savings on to our customers. We offer an honest and accurate description on all products that we sell. You can see from our feedback score that we are honest and reliable sellers so please buy with confidence.
Customer relations is very important to us and our dedicated team answer all E-mails within 24 hours to cater for all your enquiries (please see Contact us)
Our mission is to provide customers with high quality products at competitive prices and with an excellent customer service. Located in North of England we offer fast dispatch times from our UK distribution centre and pride ourselves on providing a helpful & friendly service.
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Shipping & Carriage
Post and Packing is free on every item!
All items will be sent same or next working day after payment is complete. The item will be dispatched to the shipping address given at checkout, if you require a change of address please let us know as soon as possible with the contact us button. It is not possible to change the delivery address once the order has been dispatched. If you are not available to accept your parcel, the carrier may leave it with a neighbour or in a safe location, if they think it is safe to do so.
Delivery times are usually 2-3 working days, however at peak times this maybe more. In the unlikely event your item does not arrive please contact our customer service team who will track your item, and look at the best way to proceed. Any questions you may have about delivery please do hesitate to contact us.
We use paypal as our means of payment. All of our online transactions are processed securely, your payment details be encrypted when your order is placed using SSL encryption. Payments protected by PayPal’s money back guarantee program.
Please note that paying by E-cheque through Paypal can delay your shipment by up to two weeks while payment clears through the Paypal system (check with Paypal on the expected clearance date). Once your E-cheque payment clears, your item will be dispatched. All of our prices are inclusive of VAT. We are a VAT registered company and can provide VAT receipt upon request.
Returns & Refunds
In the unlikely even you receive a damage faulty or incorrect item, please contact our customer service team & include as much detail as possible & photos if appropriate. They will look at the best way to resolve the issue, which could be a partial refund, replacement parts, replacement product or full refund.
If you change your mind : If you have simply changed your mind about any item ordered and you wish to return it, The item must not be used and must be ‘as new’ when returned to us. Once you’ve informed us that you wish to return goods under the DSR, you have 14 calendar days to do so, at your own expense. Once the item is received, we’ll issue a full refund for the product to your original payment method. Once a refund has been agreed please allow at least 24 working hours for refund to be processed. Refunds will be issued via the method in which payment has been made.
Use of Site
You are permitted to use our website for your own purposes and to print and download material from this Website provided that you do not modify any content without our consent. Any and all material on this website must not be republished online or offline without our permission. The copyright and other intellectual property rights in all material on this Website are owned by us or our licensors and must not be reproduced without our prior consent.
We hate spam!
We will not sell, rent, exchange or give your email address with anyone for the purpose of sending you marketing emails.
We do not disclose your contact information to any third parties other than for order processing, delivery and customer service or feedback purposes. We are totally committed to protecting your privacy. We will only use the information that we collect about you lawfully (in accordance with the Data Protection Act 1998).
Cookies are used on this shopping site to keep track of the contents of your shopping cart. They are also used after you have logged on as part of that process.
Data collected by this website is used to:
- Take and fulfil customer orders
- Administer and enhance the site and service
We may send you follow-up emails from time to time, however you may opt out of receiving such emails by using the unsubscribe link at the bottom of any such email.