Find answers to your most-asked questions and more

We constantly keep our prices as low as possible for customers, as this is the case we cannot offer discount and our current listed price is the best we can offer.

All orders are dispatched same day or next day. Delivery times with are dependant on carrier and can be 1 to 3 working days.

We are currently only a UK supplier and are unable to deliver internationally at this time.

We are an online only based retailer and do not have a showroom and as such are not able to allow collections on orders

All of our furniture is delivered flat packed in small boxes for easy home delivery, all self-assembly furniture includes all tools and fittings necessary to assemble the item.

Apologies we do not offer a nationwide assembly service.

Contact with a message at service@hometreatsuk.com or with our contact form , please include as much information as possible and a photo of the damage/fault. Depending on circumstances our customer service team will assist with refund, replacement, partial refund.

If you have received a faulty or incorrect item, you must notify us within seven days of receipt, we will then arrange to replace the item within the usual time-scales as indicated in the terms of delivery. This guarantee does not cover effects arising from accidental damage or misuse of the items, and is automatically lost if the item is opened by non-qualified or unauthorised people.

If an item is damaged, faulty, or incorrect when received we will resolve the issue by taking back said item and supplying a replacement. Please note that minor issues may be resolved by supplying replacement parts or alternative solutions acceptable to both parties.

If you change your mind : If you have simply changed your mind about any item ordered and you wish to return it, then in line with the Distance Selling Regulations (DSR) you can do so provided you inform us of your decision within 10 days of receipt. The item must not be used and must be ‘as new’ when returned to us. Once you’ve informed us that you wish to return goods under the DSR, you have 14 calendar days to do so, at your own expense. Once the item is received we’ll issue a full refund for the product to your original payment method. Please note this policy has some limitations and does not apply to business customers.