Upto 40% Off In Our Spring Furniture Sale

Shipping & Carriage

Post and Packing Is Fast & Free On All Products Even Furniture!

All items will be sent same or next working day after payment is complete. The item will be dispatched to the shipping address given at checkout.

If you require a change of address please let us know as soon as possible with the contact us button or by email service@hometreatsuk.com. It is not always possible to change the delivery address once the order has been dispatched.

The order will be dispatched with one of our approved couriers based on item size and weight. We strive to all orders to the customer as quickly as possible offering next day delivery of beds and furniture where possible

Please check the courier’s name on confirmation email or on the product page.

When the items is handed to the courier a order update email is sent with courier details, tracking number & delivery method. Further updates will be sent from the courier directly.

Orders can be tracked using the tracking number provided on the couriers website

Royal Mail – 2 to 3 days delivery – tracking number updates on delivery attempt
up to 2kg  – 1 man parcel delivery
https://www.royalmail.com/track-your-item

DPD – 1 day delivery – notification & time slot delivery
2kg to 30kg  – 1 man next day delivery
https://www.dpd.co.uk/

XDP – 1 to 3 day delivery – Email/ SMS notification with delivery day & 2 hour time slot ,  doorstop delivery in most cases
30k to 120kg- 1 man & 2 man large heavy delivery service
https://www.xdp.co.uk/

Home Treats Delivery – 1 to 3 delivery –  Email/ SMS notification with delivery day, Driver calls 30 minutes before delivery, Room of choice delivery assistance
30kg to 120kg ( Postcode Dependant)  – 1 man & 2 man large heavy delivery service 
Unique tracking link provided in SMS & email, or requested from customer service

At times if you are not available to accept your parcel, the carrier may leave it with a neighbour or in a safe location, if they think it is safe to do so. The carrier may also return to depot for further delivery attempts.

Delivery times are normally 1-3 working days, however at peak times & bank holidays this maybe more.

In the unlikely event your item does not arrive please contact our customer service team who will track your item, escalate with the courier or look at replacement & refund options.

Any questions you may have about delivery please do hesitate to contact us.