Home Treats Privacy Policy

Who Are Home Treats?

Home Treats is a registered brand owned by the business Doodle Product Ltd registered company number SC349347: ,  we are full committed to respecting your privacy and protecting the use of your data and personal information. 

All data is processed in accordance with the  General Data Protection Regulation (Regulation (EU) 2016/679, the “GDPR”) the data controller is Doodle Products Ltd. 
We have an appointed data protection officer for the purposes protecting data and compliance with data protection legislation, they are contactable at registered address Unit M1, Heywood distribution park, Heywood, OL10 2TR or at email address info@hometreatsuk.com.

This privacy policy along with the terms & conditions of website use defines the methods of any personal data we collect from you, your provide to us & how this will be used & processed by us. Please read carefully to understand our practices regarding your personal data and how we use it. By visiting this website or by providing information to us you are accepting and agreeing to the practices described in the this notice.

What Information Do We Collect From You?

We currently collect and process the following information: 

  • Customer Name
  • Customer postal/delivery address
  • Customer email address
  • Customer contact telephone number
  • Order information product purchased
  • Marketing preferences
  • Browsing and cookie information
  • Account creation 

Why Do We Need This Information & How Do We Use It?

We use this information for the purpose of delivering and fulfilling orders & improving your shopping experience 
  • Use the information for customer service contact 
  • Providing delivery information to delivery companies to fulfil the order
  • Use to gather feedback on users shopping experience
  • Provide a personalised shopping experience
  • Use the information for order updates to the customer
  • To process and ship the order to the customer  

How We Collect The Information & What We Do With It?

We collect the information from the order checkout screen, account creation & website cookie consent and preferences.  

We use the information that you have given us in order to fulfil the order you have made with us.  We will share this information with our third party couriers to enable them to physically deliver the product

Justification For Collection & Processing Of This Information

To collect this information we are required to meet one condition of article 6 of the General Data Protection Regulation. The reasons for collection & processing of this personal data related to this article are:

We have a contractual obligation – When the processing of data is needed for us to carry out a contract that you are a party to, or to take steps to complete or begin a contract. We use your personal information to process orders, payments, issue refunds, send communications about your order, purchases, delivery statuses & confirmations.

We have a legal obligation –Where the processing is required to satisfy a legal obligation of which we are a party to. For example in case we need to identify, contact you or verify the accuracy of data we hold to assist a regulatory body or public authority with any investigation

Vital interest – In certain circumstances it is essential for us to process your personal information we may need to contact you if there are any product safety recalls, requirements, or if we otherwise reasonably believe that contact using your personal information will reduce any potential harm.

We have a legitimate interest –Where processing is required for the purposes of our legitimate interests or the legitimate interests of the third party. The business is required to process the data in order to carry out tasks relating to our business activities. This can be justified as a grounds of legitimate interest

Your consent- If you have given consent to our data processing methods & collection of data, for example we use emails & SMS messages to inform you of products services & delivery updates. You can do this by contacting service@hometreatsuk.com

How Is Your Data Stored  & How We Keep Your Data Secure

Your information is securely stored in secure approved data centres. We keep all personal information for less than 6 months. We will then dispose your information by removing whole records from the dataset.

No personal data is stored on site appropriate measures have been taken to prevent any un-authorised access to systems that  can access your information

We ensure all staff are trained in in  line with the rules , legislation and security policies. Only trusted colleges are permitted to access the data.

We use fire walls, antimalware , antivirus , computer safeguards for all computers & systems.

All data is encrypted whilst being stored or moved. Systems are constantly tested and improved.

Your Data Protection Rights

Under data protection law, you have rights including:
Your right of access – You have the right to ask us for copies of your personal information.
Your right to rectification – You have the right to ask us to rectify information you think is inaccurate. You also have the right to ask us to complete information you think is incomplete.
Your right to erasure – You have the right to ask us to erase your personal information in certain circumstances.
Your right to restriction of processing – You have the right to ask us to restrict the processing of your information in certain circumstances.
Your right to object to processing – You have the the right to object to the processing of your personal data in certain circumstances.
Your right to data portability – You have the right to ask that we transfer the information you gave us to another organisation, or to you, in certain circumstances.

You are not required to pay any charge for exercising your rights. If you make a request, we have one month to respond to you. You can contact at service@hometreatsuk.com or on 0161 250 9393 to make a request

You also have a right to complain if there is a concern that your data or privacy rights under the Data Protection Law. This can be done at Information Commissioner’s Office Wycliffe House Water Lane Wilmslow Cheshire SK9 5AF Helpline number: 0303 123 1113  https://ico.org.uk/

A Note From Home Treats On Cookies

We hate spam! We will not sell, rent, exchange or give your email address with anyone for the purpose of sending you marketing emails.

We do not disclose your contact information to any third parties other than for order processing, delivery and customer service or feedback purposes. We are totally committed to protecting your privacy. We will only use the information that we collect about you lawfully (in accordance with the Data Protection Act 1998) & General Data Protection Regulation (Regulation (EU) 2016/679, the “GDPR”).

Cookies are used on this shopping site to keep track of the contents of your shopping cart. They are also used after you have logged on as part of that process.
Data collected by this website is used to:

· Take and fulfil customer orders
· Administer and enhance the site and service

Cookies Policy

This Cookie Policy explains what cookies are and how we use them, the types of cookies we use i.e, the information we collect using cookies and how that information is used, and how to control the cookie preferences. For further information on how we use, store, and keep your personal data secure, see our Privacy Policy.

You can at any time change or withdraw your consent from the Cookie Declaration on our website

Learn more about who we are, how you can contact us, and how we process personal data in our Privacy Policy.

Your consent applies to the following domains: hometreatsuk.com

What Are Cookies?

Cookies are small text files that are used to store small pieces of information. They are stored on your device when the website is loaded on your browser. These cookies help us make the website function properly, make it more secure, provide better user experience, and understand how the website performs and to analyze what works and where it needs improvement.

How Do We Use Cookies?

As most of the online services, our website uses first-party and third-party cookies for several purposes. First-party cookies are mostly necessary for the website to function the right way, and they do not collect any of your personally identifiable data.

The third-party cookies used on our website are mainly for understanding how the website performs, how you interact with our website, keeping our services secure, providing advertisements that are relevant to you, and all in all providing you with a better and improved user experience and help speed up your future interactions with our website.

What Types Of Cookies Do We Use?

Essential: Some cookies are essential for you to be able to experience the full functionality of our site. They allow us to maintain user sessions and prevent any security threats. They do not collect or store any personal information. For example, these cookies allow you to log-in to your account and add products to your basket, and checkout securely.

Statistics: These cookies store information like the number of visitors to the website, the number of unique visitors, which pages of the website have been visited, the source of the visit, etc. These data help us understand and analyze how well the website performs and where it needs improvement.

Marketing: Our website displays advertisements. These cookies are used to personalize the advertisements that we show to you so that they are meaningful to you. These cookies also help us keep track of the efficiency of these ad campaigns.

The information stored in these cookies may also be used by the third-party ad providers to show you ads on other websites on the browser as well.

Functional: These are the cookies that help certain non-essential functionalities on our website. These functionalities include embedding content like videos or sharing content of the website on social media platforms.

Preferences: These cookies help us store your settings and browsing preferences like language preferences so that you have a better and efficient experience on future visits to the website.

How Can I Control The Cookie Preferences?

Should you decide to change your preferences later through your browsing session, you can click on the “Privacy & Cookie Policy” tab on your screen. This will display the consent notice again enabling you to change your preferences or withdraw your consent entirely.

In addition to this, different browsers provide different methods to block and delete cookies used by websites. You can change the settings of your browser to block/delete the cookies. To find out more about how to manage and delete cookies, visit wikipedia.org, www.allaboutcookies.org.What